As a specialist in climate solutions, STULZ GROEP BV has been offering tailor-made air conditioning and cooling solutions since 1959. In addition to supplying products and solutions, service and maintenance are an important part of our company. Climate solutions include complex products that require skill and knowledge from the technicians on site. Our service department is built upon these complex products and solutions. In addition to our service, maintenance and repair service, we also offer a troubleshooting and emergency service which is available 24/7 for our customers.
From A to Z, 24 hours a day, 7 days a week.
Even the best climate solutions need service that meets the highest requirements, STULZ service is available 24/7, 365 days a year in the Netherlands and Belgium. STULZ service ensures continuity of quality through inspections, maintenance, repairs, 24/7 availability, energy efficiency and other economic aspects that apply to climate solutions. A malfunction or emergency requires quick intervention and response time by well-trained maintenance technicians. STULZ has experienced and skilled maintenance technicians who are ready for you. Our troubleshooting and emergency service is available all year round, 24 hours a day, to resolve any malfunctions in your equipment.
What can STULZ service do for you?
Maintenance
Preventive maintenance ensures that your precision air conditioning systems remain available.
With more than 60 years of service and maintenance experience, we not only provide first-class service for our own products, but also provide service and maintenance for air conditioning systems from other manufacturers. Like any engineering system, air conditioning systems require preventive maintenance. Minor faults can have serious consequences. Whether it concerns data centers, server rooms or office buildings.
Regular system inspections and maintenance keep unforeseen problems at bay. This way your air conditioning systems stay operational and you don't have to worry about anything.
Interested in our maintenance services? Contact us directly
Troubleshooting and emergency service
In addition to providing (preventive) maintenance, our troubleshooting and emergency service is available at all times. STULZ has a team of experienced and skilled maintenance technicians who are widely deployable. Our service is available all year round, 24 hours a day, to resolve any possible malfunctions in your equipment. We use a maximum response time of 4 hours in case your business processes are endangered.
Spare parts available 24 hours a day
Spare parts are supplied from our warehouse in Amstelveen, various production locations in Europe and more than 15 service buses spread across the Netherlands and Belgium. By using night deliveries, spare parts are always quickly available throughout the Netherlands and Belgium.
Interested in our troubleshooting and emergency service? Contact us directly
Advice
Expertise and experience
Operating costs, availability, energy efficiency, room size, noise protection and local climate - each customer has their own wishes and requirements. Our technicians can provide you with in-depth tips and advice regarding your air conditioning systems.
Who is STULZ service for?
We can provide our service on all STULZ-related products, such as downflow and upflow server room air conditioners in all conceivable configurations, whether the cooling medium is refrigerant or cooled water, STULZ is the right party when it comes to maintenance (also for systems from other manufacturers). Larger installations, such as water-air cooling machines of all makes, but also water-water cooling machines are also part of our maintenance range.
We are also the right party for humidification systems, this can vary from a production of 1 kg, up to more than 180 kg per hour. As an importer of CAREL humidification systems, we have the expertise in-house to provide our service.
What makes STULZ service unique?
Guidelines, certificates and safety
All our maintenance technicians comply with current guidelines and safety in the field of refrigerants, leak test conditions, fire safety and durability. Our maintenance technicians are STEK and F-Gassen certified. In addition, we have the most recent standard in the field of VCA ** certification.
Every month our maintenance technicians meet at the head office in Amstelveen to discuss the most current laws and regulations regarding safety and protection. These "toolbox" meetings are very important to communicate the latest guidelines and to ensure that we offer the best quality for you as a customer with our service and maintenance.
STULZ service contracts
STULZ service contracts
STULZ offers service contracts that are individually tailored to your needs: repair maintenance, system checks, service, preventive maintenance - you decide how packed you want your service package to be.
STULZ Environmental Inspection
The activities that are carried out by a STULZ service technician consist of an extensive refrigerant leak test, a check for oil leaks and other substances that pollute the environment. This STULZ service agreement fully provides for the requirements set by the government, as described in the Leak-tightness for Refrigeration Installations Regulation (RLK).
STULZ Technical Inspection
This STULZ service agreement is based on the complete package of activities as described under STULZ Environmental Inspection. In addition to the aforementioned RLK inspection, which includes a refrigerant leakage test, the installation in question is subjected to a functionality test in relation to the design data, as well as an inspection of the protection and control components.
STULZ Preventive Maintenance
This STULZ service agreement is based on the complete package of activities as described under STULZ Technical Inspection. In addition to the aforementioned activities, preventive maintenance is the most important part of this agreement. This maintenance consists of an extensive functionality check in which small irregularities are immediately corrected, sensors calibrated and, if available and applicable, the latest software version is installed.
STULZ Full Maintenance
This STULZ service agreement is based on the complete package of activities as described under STULZ Preventive Maintenance. The name, Full Maintenance already describes it: you are completely unburdened. Not only preventive and corrective but also reactive maintenance is part of this service agreement. The agreement is concluded for a period of 5 years, whereby you pay a fixed rate per year and no additional costs.
Modern service buses and equipment
To ensure that STULZ can continue to offer the highest quality in the field of service and maintenance, STULZ uses service buses that are at the forefront of technology and efficiency. Whenever and wherever your problem is, STULZ is there to help and assist you.
These service buses are equipped with an extensive set of high-quality tools. In addition to standard tools and measuring instruments, the equipment includes numerous special tools such as cooling tools and special ventilation and climate measuring instruments.
STULZ service portal
Documentation of the system status and all maintenance work is an essential aspect in the life cycle of energy efficient air conditioning systems. Correct and targeted response to different situations is only possible if all local activities are seamlessly documented. Our service portal provides an overview of planned and completed maintenance work. This way you can view the status of your air conditioning systems at any time.
Benefits of the service portal
- Freedom without restrictions
All you need to use the service portal is a web browser. No software, licenses or additional equipment are required.
- Availability of documentation 24/7
All service records are stored in a database and can be consulted at any time. You can also easily review previous quotations and invoices.
- Reporting malfunctions has never been easier.
Submit your malfunction report digitally with just a few clicks.
The service portal interface is intuitive and allows quick and easy operation.
The service portal provides an overview of all relevant systems and units.
With the planner it is possible to view or schedule various maintenance activities.
STULZ test center
The perfect test for your air conditioning system. Every system needs to be tested to make sure its quality and safety is guaranteed, at STULZ GROEP BV we can do that for all our customers.
A look at our customers:
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